Glossary · Business & Sourcing
What Is Non-Conformance Claim?
A non-conformance claim is a formal notice that delivered goods do not meet the agreed specification, raised with the evidence that supports it — inspection results, photographs, retained samples, test data — and resolved through replacement, rework, credit or rejection under the contract's terms.
Why it matters when you source
The strength of a claim depends on documents that existed before the dispute: the approved specification, the golden sample, the pre-production sample report. Ask how claims are raised and what evidence the factory requires, then confirm your specification sheet supports it.
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