Glossary · Business & Sourcing
What Is Quality Agreement?
A quality agreement is the annex to a manufacturing contract that allocates quality responsibilities between brand and factory: who approves specifications and artwork, who handles deviations and complaints, who holds records, who notifies whom of changes, and for how long documentation is retained and made available.
Why it matters when you source
Most disputes between brands and manufacturers are responsibilities that were never allocated. A quality agreement is cheaper than the argument it prevents, and it is also what a regulator or retailer expects to see when it asks who did what.
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