Glossary · Manufacturing
What Is CAPA (Corrective & Preventive Action)?
CAPA is the quality system process that addresses the cause of a problem rather than its symptom: corrective action deals with an existing nonconformity and preventive action with a potential one. It is recorded, assigned, tracked to completion and verified for effectiveness, and it is a standard expectation of a GMP audit.
Why it matters when you source
CAPA is how you find out whether a factory learns. Ask what happened after the last quality complaint on a similar product — a factory with a working CAPA process can answer, and one that cannot is likely to repeat the issue on your order.
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